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Free Download Udemy - Servicenow CSM Workflow & Case Management For Beginners Published: 3/2025 MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz Language: English | Size: 192.98 MB | Duration: 0h 48m Learn essential workflow & case management skills in ServiceNow CSM What you'll learn Master core workflows and case management processes within ServiceNow CSM. Create, assign, escalate and resolve cases efficiently using structured methods. Implement role-based assignment rules and work distribution logic for effective case handling. Configure service level agreements (SLAs) to ensure compliance. Utilize business rules and scripts for advanced workflow automation. Design efficient workflows following best practices in ServiceNow CSM. Monitor and report on cases through dashboards and reports. Requirements Basic understanding of ITIL principles Familiarity with the ServiceNow platform is beneficial but not mandatory Description Are you eager to boost your customer service operations by mastering ServiceNow Customer Service Management (CSM)? ServiceNow CSM Workflow & Case Management for Beginners is the perfect course to start your journey, providing a comprehensive understanding of how cases are managed within this powerful platform.This beginner-friendly course walks you through essential workflows and case management processes in ServiceNow CSM. From creating new case records to resolving them efficiently, you'll learn key techniques to enhance your customer service operations. ServiceNow CSM Workflow & Case Management for Beginners equips you with the knowledge to set up cases effectively, assign them appropriately, escalate when necessary, and monitor performance against SLAs. By the end of this course, you'll be proficient in designing efficient workflows using automation tools like business rules and scripts.The curriculum is structured into ten detailed sections that cover every aspect of managing cases within ServiceNow CSM. You'll start with an introduction to CSM, understanding its importance and how it streamlines customer service operations. Dive deeper into setting up case records, configuring fields for optimal data collection, and implementing role-based assignment rules. Learn to escalate cases based on predefined criteria and understand best practices for resolving them quickly.Further sections explore advanced topics such as managing SLAs, automating workflow processes using scripts and business rules, and designing effective workflows. You'll also discover how to monitor case progress through dashboards and generate reports for data analysis. The course concludes with strategies to enhance customer service by leveraging knowledge management features and self-service portals.This course is ideal for beginners who want to gain a solid foundation in ServiceNow CSM without diving into technical implementation details. No prior experience with ServiceNow or coding skills are required; all you need is an interest in improving your organization's customer service operations through efficient case management.By the end of this engaging and informative course, you'll have gained essential skills such as creating cases, assigning them to agents based on their roles, escalating issues when necessary, resolving cases swiftly, configuring SLAs for compliance monitoring, automating workflows with scripts, designing effective workflow processes, setting up dashboards for tracking case progress, generating reports for performance analysis, and utilizing knowledge management features. These skills will enable you to enhance customer satisfaction and streamline your service operations.Join ServiceNow CSM Workflow & Case Management for Beginners today and unlock the potential of ServiceNow CSM in managing cases efficiently!Why Choose This Course?:This course provides a comprehensive introduction to ServiceNow CSM workflows.Gain hands-on experience through practical examples and real-world scenarios.Learn from experienced instructors who provide valuable insights into best practices.Access AI-generated voiceovers and slides for an engaging learning experience.Perfect for beginners looking to enhance their skills in customer service management. Overview Section 1: Section 1: Introduction to ServiceNow CSM Lecture 1 1.1: Overview of ServiceNow Customer Service Management (CSM) Lecture 2 1.2: Understanding the Importance of Workflows and Case Management Section 2: Section 2: Setting Up Cases in ServiceNow CSM Lecture 3 2.1: Creating a New Case Record Lecture 4 2.2: Configuring Case Fields for Effective Data Collection Section 3: Section 3: Assigning Cases to Agents Lecture 5 3.1: Understanding Role-Based Assignment Rules Lecture 6 3.2: Implementing Work Distribution Logic Section 4: Section 4: Escalating Cases Within ServiceNow CSM Lecture 7 4.1: Identifying Conditions for Case Escalation Lecture 8 4.2: Setting Up Escalation Criteria and Notifications Section 5: Section 5: Resolving Cases Efficiently Lecture 9 5.1: Techniques to Expedite Case Resolution Lecture 10 5.2: Best Practices for Marking a Case as Resolved Section 6: Section 6: Managing Service Level Agreements (SLAs) Lecture 11 6.1: Introduction to SLA Concepts in CSM Lecture 12 6.2: Configuring and Monitoring SLAs for Compliance Section 7: Section 7: Automating Workflow Processes Lecture 13 7.1: Utilizing Business Rules for Automation Lecture 14 7.2: Implementing Scripts for Advanced Automation Needs Section 8: Section 8: Designing Efficient Workflows Lecture 15 8.1: Principles of Effective Workflow Design Lecture 16 8.2: Best Practices for Creating and Optimizing Workflows Section 9: Section 9: Monitoring and Reporting on Cases Lecture 17 9.1: Setting Up Dashboards to Track Case Progress Lecture 18 9.2: Generating Reports to Analyze Case Data Section 10: Section 10: Enhancing Customer Service Through CSM Lecture 19 10.1: Utilizing Knowledge Management Features Lecture 20 10.2: Leveraging Self-Service Portals for Customers Beginners interested in ServiceNow CSM workflows,Customer service professionals aiming to improve efficiency through automation,IT administrators seeking to optimize case handling processes,Business analysts wanting to understand the flow of work within ServiceNow CSM Homepage: https://www.udemy.com/course/servicenow-csm-workflow-case-management-for-beginners/ [b]AusFile[/b] https://ausfile.com/xcr2zjulc2o3/efhau.Servicenow.Csm.Workflow..Case.Management.For.Beginners.rar.html Rapidgator https://rg.to/file/a0bc3b6b899a3f07bd4737d5b4bbe68d/efhau.Servicenow.Csm.Workflow..Case.Management.For.Beginners.rar.html Fikper Free Download https://fikper.com/Jn3hXzc6Ry/efhau.Servicenow.Csm.Workflow..Case.Management.For.Beginners.rar.html No Password - Links are Interchangeable

Free Download Ultimate CSM Renewal, All 20 Seus Approved By Scrumalliance Published 10/2024 MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz Language: English | Size: 13.14 GB | Duration: 19h 52m Renew Your CSM Certification The Easy Way. Get all 20 SEUs You Need To Satisfy ScrumAlliance Requirements What you'll learn Confidently earn and claim 20 SEUs on Scrum Alliance portal You will be guided through a step by step process, to earn the SEUs. All info required to claim are already included Immediate PDU approval on Scrum Alliance portal No test or assessment required Complete hand holding till 20 SEUs Claim SEUs and get ready for renewal Study anytime anywhere, at your own pace Requirements This course is for professionals already holding a CSM certification from Scrum Alliance Scrum Alliance charges a renewal free on their portal at the time of renewal and that has to be paid by the certificate holder Description Complete these self-paced videos courses worth 20 SEUs to renew your CSM certification.You worked hard to get your CSM certification, so you won't want to risk losing it by missing out on your next renewal. Because you need to renew your certificate with the Scrum Alliance every 2 years, we've created this course bundle to help you do that, in one easy to access resource. When you complete this course, you'll have earned the 20 SEUs (Scrum Education Unit) you need to renew that all-important certificate.The Scrum Alliance insists all Professionals holding the Certified ScrumMaster (CSM) certification. need to complete 20 SEUs every 2 years to renew their CSM certificate. And if you miss out on renewal, or just renew too late, you may have to earn an extra 20 SEUs annually for the next two years, just to catch up. But with this course bundle you don't have to worry - just complete each of the videos worth a total of 20 SEUs, and simply renew your certificate with the Scrum Alliance.When you take these courses you'll also be reinforcing key concepts, learning new best practices and becoming a more rounded Professional (and more attractive to future employers). Overview Section 1: Introduction Lecture 1 Introduction Lecture 2 Course overview Lecture 3 What is a SEU and how many do I need for CSM renewal ? 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