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Free Download Sap Customer Service (Cs/Sm) - Service Management Module Last updated 8/2018 MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz Language: English | Size: 3.00 GB | Duration: 7h 3m Real World SAP CS and SD, Repair Orders, Service Orders, Service Contracts What you'll learn How to work with and create Repair Orders, Service Orders, Service Contracts, and Notifications Learn the use and functionality of Equipment, Serialization Profiles, Functional Locations, and Task Lists Master the business process flows for Service Contracts, In-House Repairs, and Field Service Recognize the purpose of Resource Related Billing and associated configuration Learn how time and materials are planned and costed on Service Orders Requirements Familiarity with SAP SD is helpful but not required Description If you want to expand your SD skill set or learn a little know yet frequently in demand SAP module then this is the place. In this exciting introduction to the SAP Customer service module you will learn all about how service management works in SAP as we cover the four primary real world service scenarios: simple service sale, service contract, in-house repairs and field service. We will review the primary objects in CS including technical objects, Repair orders, Service orders, Notifications, pricing, and resource related billing. Learn from someone who actually implements customer service at client sites every day. Includes links to config guide and relevant SAP help. Overview Section 1: Introduction Lecture 1 Introduction Lecture 2 Intro slides Lecture 3 What are Services? Lecture 4 Alphabet Soup Lecture 5 Scenarios Lecture 6 Types of Billing Section 2: Simple Service Lecture 7 Simple Service Lecture 8 Simple Service Demo Section 3: Service Contracts Lecture 9 Service Contract Intro Lecture 10 Service Contract Demo 1 Lecture 11 Service Contract Assign Functional Location Lecture 12 Service Contract Functional Location Details Lecture 13 Service Contract Billing Lecture 14 Service Contract Create Service Order Lecture 15 Service Contract Release Service Order Lecture 16 Service Contract Service Order Operations Lecture 17 Working with Planned Costs Lecture 18 Material Components Lecture 19 Create Purchase Requisition Lecture 20 Time and Confirmations Lecture 21 Purchase Order Costs Lecture 22 Completing a Service Order Lecture 23 Service Contract Scenario Summary Section 4: In-House Repairs (Depot Repair) Lecture 24 Intro Lecture 25 Return Delivery Lecture 26 Service Order for the Repair Lecture 27 Task Lists Lecture 28 Planned Costs Lecture 29 Fixing Planned Costs Lecture 30 Service Execution Lecture 31 List Reports Lecture 32 Actual Costs Lecture 33 Outbound Delivery Lecture 34 Billing Lecture 35 Behind the scenes - Requirements type and Resource Related Billing Section 5: Field Service Lecture 36 Intro Lecture 37 Selling an Installation (and a Laser!) Lecture 38 Create Installation Material Lecture 39 Add Material Lecture 40 Requirements Type options Lecture 41 Config new requirements type and class Lecture 42 New Requirements type Lecture 43 Config default of the requirements type Lecture 44 Review service order for installation Lecture 45 Creating the work center Lecture 46 Creating the task list Lecture 47 Assign task list to service product Lecture 48 Create sales order Lecture 49 Deliver and Bill (and Serial Number too) Lecture 50 Equipment Records Lecture 51 Add Equipment to Service Order Lecture 52 Update Service order Lecture 53 Time Confirmation Lecture 54 Equipment History Lecture 55 Serialization Profile Configuration Lecture 56 Create a Service Notification Lecture 57 Object Info Lecture 58 Create Service Order from Notification Section 6: Summary Lecture 59 Additional Resources Lecture 60 Summary Anyone interested in learning about SAP Customer Service, CS, SM, Service Management module Homepage https://www.udemy.com/course/sap-customer-service-cssm-service-management-module/ Rapidgator https://rg.to/file/536f1b431422f66bbdda45bb1cf3bdb0/scibh.Sap.Customer.Service.CsSm..Service.Management.Module.part1.rar.html https://rg.to/file/550505a443122cd3743370067fef8721/scibh.Sap.Customer.Service.CsSm..Service.Management.Module.part3.rar.html https://rg.to/file/aa7f8a936ebac832d8025fd31b02d170/scibh.Sap.Customer.Service.CsSm..Service.Management.Module.part4.rar.html https://rg.to/file/ca336d5b082ae884fb5ed862d13159e6/scibh.Sap.Customer.Service.CsSm..Service.Management.Module.part2.rar.html Fikper Free Download https://fikper.com/BIzCE6u4bb/scibh.Sap.Customer.Service.CsSm..Service.Management.Module.part2.rar.html https://fikper.com/i4VrWhdOIe/scibh.Sap.Customer.Service.CsSm..Service.Management.Module.part4.rar.html https://fikper.com/w4ytdsUqVi/scibh.Sap.Customer.Service.CsSm..Service.Management.Module.part1.rar.html https://fikper.com/xs9lZNsb2l/scibh.Sap.Customer.Service.CsSm..Service.Management.Module.part3.rar.html No Password - Links are Interchangeable

Free Download Enhance Team Collaboration with Power BI Service Duration: 17m | Video: .MP4, 1280x720 30 fps | Audio: AAC, 48 kHz, 2ch | Size: 53 MB Genre: eLearning | Language: English Harness the transformative power of collaboration with Power BI service. This course will teach you about the collaborative workspaces, real-time discussions, alerts, and secure access for dynamic data sharing, driving streamlined project success. In today's data-driven world, effective team collaboration is essential for leveraging data insights and driving informed decisions. In this course, Enhance Team Collaboration with Power BI Service, you'll gain the ability to create a cohesive and efficient collaborative environment within Power BI service. First, you'll explore how to create and manage collaborative workspaces, providing a central hub for team projects and shared insights. Next, you'll discover the diverse sharing options available for reports and dashboards. You'll learn about real-time collaboration with commenting and discussion features to facilitate seamless communication and feedback loops directly within your reports. Finally, you'll learn how to set up data-driven alerts and email subscriptions, and navigate managing user roles and permissions to safeguard data integrity. When you're finished with this course, you'll have the skills and knowledge to enhance team collaboration, accelerate decision-making processes, and maximize the value of Power BI Service within your organization. Homepage https://www.pluralsight.com/courses/power-bi-service-enhance-team-collaboration TakeFile https://takefile.link/r9waapn5cd99/wdgoy.Enhance.Team.Collaboration.with.Power.BI.Service.rar.html Rapidgator https://rg.to/file/37fd9050b031af2397aeb8380725dcdc/wdgoy.Enhance.Team.Collaboration.with.Power.BI.Service.rar.html Fikper Free Download https://fikper.com/psqLApIKXS/wdgoy.Enhance.Team.Collaboration.with.Power.BI.Service.rar.html No Password - Links are Interchangeable

Free Download Plan Azure Kubernetes Service (AKS) Released 9/2024 MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch Level: Beginner | Genre: eLearning | Language: English + subtitle | Duration: 27m | Size: 66 MB Kubernetes is the industry standard for deploying, scaling, and managing containerized applications. This course will teach you how to plan Azure Kubernetes Service (AKS) deployments.. As organizations adopt cloud-native applications and services, the need for effective management and orchestration of containerized workloads becomes crucial. In this course, Plan Azure Kubernetes Service (AKS), you'll learn the skills needed to plan AKS clusters that meet your organization's needs. First, you'll explore the AKS cluster architecture, including the API server, pods, namespaces, and services. Next, you'll learn how to recommend an AKS network model. Then, you'll discover how to plan your Azure Networking topology to support AKS and design IP addressing for AKS. Finally, you'll explore AKS governance, learn how to plan node pools and namespaces, and ensure the security and compliance of your containerized applications. When you're finished with this course, you'll have the skills and knowledge needed to plan AKS deployments, providing a solid foundation for deploying containerized applications to Azure Kubernetes Service. Homepage https://app.pluralsight.com/library/courses/plan-aks/table-of-contents TakeFile https://takefile.link/q8ip5z8tlanz/ohtbg.Plan.Azure.Kubernetes.Service.AKS.rar.html Rapidgator https://rg.to/file/41891988b10bf5d7e6e7604c42c6f937/ohtbg.Plan.Azure.Kubernetes.Service.AKS.rar.html Fikper Free Download https://fikper.com/BWYipvfcHV/ohtbg.Plan.Azure.Kubernetes.Service.AKS.rar.html No Password - Links are Interchangeable

Free Download Uncommon Service: How to Win by Putting Customers at the Core of Your Business by Frances Frei, Anne Morriss, Eliza Foss English | June 16, 2020 | ISBN: B08B45Z7YQ | 6 hours and 52 minutes | MP3 64 kbps | 188 Mb Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance - for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the relationship. In Uncommon Service, Frances Frei and Anne Morriss show how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a damage-control function. That means weaving service tightly into every core decision your company makes. The authors reveal a transformed view of service, presenting an operating model built on tough choices organizations must make How do customers define "excellence" in your offering? Is it convenience? Friendliness? Flexible choices? Price? How will you get paid for that excellence? Will you charge customers more? Get them to handle more service tasks themselves? How will you empower your employees to deliver excellence? What will your recruiting, selection, training, and job design practices look like? What about your organizational culture? How will you get your customers to behave? For example, what do you need to do to get them to treat your employees with respect? Do you need to make it easier for them to use new technology? Practical and engaging, Uncommon Service makes a powerful case for a new and systematic approach to service as a means of boosting productivity, profitability, and competitive advantage. Rapidgator https://rg.to/file/a10405120333beb50ccb4cb5d1b84786/r04ye.rar.html Fikper Free Download https://fikper.com/G5ZZkj5C7t/r04ye.rar.html Links are Interchangeable - No Password - Single Extraction

Free Download On Call: A Doctor's Journey in Public Service (Audiobook) English | ASIN: B0CV5ZR4C9 | 2024 | 19 hours and 12 minutes | M4B@64 kbps | 519 MB Author: Anthony Fauci Narrator: Anthony Fauci The memoir by the doctor who became a beacon of hope for millions through the COVID pandemic, and whose six-decade career in high-level public service put him in the room with seven presidents. Anthony Fauci is arguably the most famous-and most revered-doctor in the world today. His role guiding America sanely and calmly through Covid (and through the torrents of Trump) earned him the trust of millions during one of the most terrifying periods in modern American history, but this was only the most recent of the global epidemics in which Dr. Fauci played a major role. His crucial role in researching HIV and bringing AIDS into sympathetic public view and his leadership in navigating the Ebola, SARS, West Nile, and anthrax crises, make him truly an American hero. His memoir reaches back to his boyhood in Brooklyn, New York, and carries through decades of caring for critically ill patients, navigating the whirlpools of Washington politics, and behind-the-scenes advising and negotiating with seven presidents on key issues from global AIDS relief to infectious disease preparedness at home. ON CALL will be an inspiration for listeners who admire and are grateful to him and for those who want to emulate him in public service. He is the embodiment of "speaking truth to power," with dignity and results. Rapidgator https://rg.to/file/a00e8fc4d21ab0a119bd3b8161dfe542/6r6oa.On.Call.A.Doctors.Journey.in.Public.Service.Audiobook.rar.html Fikper Free Download https://fikper.com/9zALJjEtO4/6r6oa.On.Call.A.Doctors.Journey.in.Public.Service.Audiobook.rar.html Links are Interchangeable - No Password - Single Extraction

Free Download Customer Service Excellence in IT - Theoretical Foundations Last updated 8/2024 MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch Language: English | Duration: 1h 35m | Size: 515 MB Master the essential skills concepts for delivering outstanding customer service in IT services theory best practices!! What you'll learn Customer Service Excellence in IT Theoretical Foundations Concepts for delivering outstanding customer service IT services theory best practices Requirements This course is designed for individuals with a basic understanding of IT services and general customer service principles. No advanced technical knowledge is required, but familiarity with common IT issues and service management frameworks, such as ITIL, can be beneficial. The course is theoretical and focuses on the foundational skills and concepts needed to provide excellent customer service in an IT context. Description Customer Service Excellence in IT Services refers to the practice of delivering high-quality support and service to clients and customers in the IT sector. This involves not only resolving technical issues but also ensuring that customers have a positive experience with the service provided. It encompasses a wide range of skills, including effective communication, problem-solving, and a deep understanding of customer needs. In IT services, where technology and customer satisfaction intersect, excellent customer service is crucial for maintaining client relationships and ensuring the success of the service provider.Customer Service Excellence in IT Services is important because it directly impacts customer satisfaction, loyalty, and the overall reputation of an organization. In the IT industry, where technical issues can be complex and frustrating for customers, providing exceptional service can differentiate a company from its competitors. High-quality customer service helps to build trust, fosters long-term client relationships, and can lead to repeat business and referrals. Additionally, in an industry that often deals with sensitive data and critical infrastructure, excellent customer service ensures that clients feel supported and confident in the solutions provided.Advantages of Customer Service Excellence in IT Services1. Improved Customer Satisfaction: Satisfied customers are more likely to continue using services, recommend the company to others, and be more forgiving of occasional issues.2. Increased Customer Loyalty: Exceptional service fosters strong, long-term relationships, leading to customer retention and recurring business.3. Enhanced Reputation: Companies known for excellent customer service are likely to attract more clients and build a strong brand reputation in the market.4. Competitive Advantage: Providing superior customer service can set a company apart from competitors in a crowded marketplace.5. Higher Employee Morale: Employees who are equipped with the skills to provide excellent service often feel more confident and satisfied in their roles, leading to better overall performance.This course is focused on the theoretical and foundational aspects of customer service excellence in IT services. It does not include hands-on labs, configuration, or setup instructions. The course aims to provide a comprehensive understanding of customer service principles and best practices within the context of IT services. Who this course is for This course is ideal for IT professionals, customer support representatives, service desk staff, and anyone involved in providing IT services to clients. It is also valuable for managers and team leaders who oversee customer service teams in the IT sector. Learning about customer service excellence is crucial for these individuals as it equips them with the skills needed to enhance customer satisfaction, manage challenging situations effectively, and contribute to the overall success of their organization. Understanding how to deliver excellent service in the IT industry is essential for anyone looking to improve client interactions and support business growth. Homepage https://www.udemy.com/course/customer-service-excellence-in-it-theoretical-foundations/ Rapidgator https://rg.to/file/fd7b14264184b609a100242fb96a42ba/kpydm.Customer.Service.Excellence.in.IT.Theoretical.Foundations.rar.html Fikper Free Download https://fikper.com/BJbJ8SQw0v/kpydm.Customer.Service.Excellence.in.IT.Theoretical.Foundations.rar.html No Password - Links are Interchangeable

Free Download It Service Management - Best Practices & Strategies Published 9/2024 MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz Language: English | Size: 2.12 GB | Duration: 2h 30m Advanced IT Service Management: Drive Efficiency and Innovation, Manage IT Services Like a Pro for Success. What you'll learn Understanding the service lifecycle, service strategy, design, and continual improvement. Applications of popular frameworks like ITIL for managing IT services. Techniques to handle and resolve incidents efficiently and address root causes. Managing changes and requests without disrupting operations. How to define, monitor, and meet service performance expectations. Using KPIs and metrics to measure, report, and improve IT service delivery. Aligning IT services with business needs to enhance user experience. Exploring key tools and technologies used in ITSM processes. Strategies for applying ITSM in diverse business environments. Requirements Willingness or Interest to learn about IT Service Management for Success. Description CRITICAL NOTICE Prior to Enrollment:This course does not serve as a substitute for official vendor materials necessary for certification exams. It lacks endorsement from the certification vendor, and parti[beeep]nts will not receive official certification study materials or a voucher as part of this course.This course on IT Service Management (ITSM) is designed to provide you with a comprehensive understanding of how to efficiently manage IT services in any organization. Whether you are new to ITSM or looking to enhance your skills, this course will take you through the fundamental principles, best practices, and advanced strategies that make IT service management an essential part of modern business operations.You will learn the core concepts of ITSM, including the service lifecycle, service strategy, service design, and continual service improvement. The course will cover widely-used ITSM frameworks like ITIL, and explore their practical application in real-world scenarios. We will also delve into the tools and technologies that support ITSM processes, ensuring you gain hands-on knowledge of how to implement these systems in your workplace.Throughout the course, you will discover how to align IT services with business objectives, manage customer expectations, and improve service quality. We will discuss effective incident management, problem management, change management, and service request management, providing you with the skills needed to maintain a high level of IT service delivery.You will also learn how to measure and report on the performance of IT services using key performance indicators (KPIs) and other metrics. This will enable you to identify areas for improvement and demonstrate the value of ITSM to stakeholders. Additionally, the course will highlight the importance of customer satisfaction, service-level agreements (SLAs), and how to foster collaboration between IT teams and other business units.By the end of this course, you will have the knowledge and tools necessary to drive IT service excellence, ensuring your organization's IT services are reliable, efficient, and aligned with its strategic goals. Whether you are an IT professional, a manager, or a consultant, this course will equip you with the skills to implement and manage ITSM practices that can significantly enhance operational efficiency and business outcomes.Thank you Overview Section 1: MODULE 1 Lecture 1 WHAT IN THIS COURSE Lecture 2 STANDARDS DEMYSTIFIED Lecture 3 WHAT IS ISOIES 2000O Lecture 4 THE ISO IES 20000 DOCUMENT FAMILY Lecture 5 EVALUATION Lecture 6 ISO IES 20000 STANDARDS BREAKDOWN Section 2: MODULE 2 Lecture 7 THE SCOPE AND STRUCTURE Lecture 8 CONTEXT OF THE ORGANIZATION Lecture 9 LEADERSHIP Lecture 10 PLANNING Lecture 11 OPERATIONS Lecture 12 SMS SUPPORT Lecture 13 EVALUATING PERFORMANCE Lecture 14 IMPROVEMENT Section 3: MODULE 3 Lecture 15 FOCUS ON THE OPERATION OF SMS CLOUSE Lecture 16 SERVICE PORTFOLIO Lecture 17 MANAGE EXPECTATIONS WITH RELATIONSHIPS AND AGREEMENTS Lecture 18 BALANCE SUPPLY AND DEMAND WHEN DELIVERING SERVICE Lecture 19 DESIGN BUILD AND TRANSITION SERVICES AND COMPONENTS Lecture 20 MANAGE ISSUE RESOLUTIONS AND SERVICE FULFILLMENTS Lecture 21 ADDRESS ASSURANCE RISK Section 4: MODULE 4 Lecture 22 GUIDANCE Lecture 23 GUIDENCE STRUCTURE Lecture 24 REAL WORLD APPLICATION Lecture 25 MY TIPS Lecture 26 TWO TYPE OF CERTIFICATE Lecture 27 CERTIFICATION PROCESS IT Professionals - Those looking to enhance their skills in managing IT services and processes.,IT Managers - Individuals responsible for overseeing IT teams and service delivery within an organization.,Business Leaders - Executives who want to align IT services with business objectives to improve efficiency and outcomes.,Consultants - IT consultants who advise organizations on implementing and optimizing ITSM frameworks.,Aspiring IT Service Managers - Professionals aiming to transition into IT service management roles.,Students - Those studying IT or business management who want to understand how IT services are managed effectively.,This course caters to both beginners and those with some experience in ITSM, offering practical insights and tools for all levels. 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Free Download Hands on Cisco Labs - Quality of Service (QoS) Fundamentals Published 9/2024 Duration: 2h48m | Video: .MP4, 1920x1080 30 fps | Audio: AAC, 44.1 kHz, 2ch | Size: 907 MB Genre: eLearning | Language: English Master Quality of Service (QoS) Concepts with Practical Real-World Labs and Demonstrations What you'll learn What QoS is and why it's important in enterprise networks Key QoS concepts like classification, marking, queuing, policing, and shaping Step-by-step configuration of QoS using commands on both switches and routers Traffic classification using access control lists (ACLs) and class maps Marking and prioritizing traffic using DSCP and CoS values Implementing traffic queuing strategies such as Low Latency Queuing (LLQ), Weighted Fair Queuing (WFQ), and Class-Based Weighted Fair Queuing (CBWFQ) Understanding how to manage and monitor different queues to ensure efficient traffic handling Configuring traffic policing to enforce rate limits and traffic shaping to smooth traffic bursts Real-world examples of configuring policing and shaping on interfaces to control bandwidth usage Implementing advanced QoS techniques like Network-Based Application Recognition (NBAR) to dynamically classify and prioritize applications Using AutoQoS to automate QoS configurations on switches and routers Troubleshooting and monitoring QoS implementations to ensure optimal performance Requirements Basic understanding of networking concepts (IP addressing, subnets, etc.). Enthusiasm to engage in lab-heavy, hands-on learning. Access to a computer with internet connectivity. Familiarity with Cisco IOS commands is helpful but not required. Interest in learning practical Cisco configurations. A desire to improve network configuration and troubleshooting skills. Description Unlock the full potential of Cisco Labs in this hands-on course, Hands-On Cisco Labs: Quality of Service (QoS) Fundamentals . Whether you're a beginner or an intermediate network professional, this course is designed to immerse you in practical, real-world configurations using a variety of lab technologies. You can follow along with Cisco Modeling Labs (CML), Packet Tracer, GNS3, EVE-NG, or simply watch the labs for a deeper understanding. This course is all about practical, hands-on labs with a strong focus on mastering Cisco configurations. We'll cut down on theory and dive right into the technical configurations that matter most in real-world scenarios. You'll gain experience configuring Quality of Service protocols , all through guided labs that replicate actual network setups. Whether you're preparing for industry certifications like CCST, CCNA or CCNP, or simply looking to enhance your practical skills for real-world networking, this course is designed for you. By the end of the course, you'll be able to confidently configure and manage Cisco devices in real-world environments. With a series of lab-heavy exercises and practical examples, you'll gain the hands-on knowledge that's critical to succeed in networking. Join me, a seasoned network expert, and take your Cisco configuration skills to the next level as we work through advanced lab setups and real-world applications. This course is perfect for those looking to get practical experience without the heavy theory- it's all about learning by doing ! Who this course is for Aspiring network engineers looking to gain hands-on experience with Cisco. IT professionals preparing for Cisco certification exams. Current network administrators seeking to deepen their knowledge of cisco fundamentals. Beginners in networking who want to start with practical, lab-focused training. Homepage https://www.udemy.com/course/hands-on-cisco-labs-quality-of-service-qos-fundamentals TakeFile https://takefile.link/uj89s2m4gxkd/tkulf.Hands.on.Cisco.Labs.Quality.of.Service.QoS.Fundamentals.rar.html Rapidgator https://rg.to/file/762baeba06bb8ec48ddd4a95d3894861/tkulf.Hands.on.Cisco.Labs.Quality.of.Service.QoS.Fundamentals.rar.html No Password - Links are Interchangeable

Free Download Unlock ServiceNow Customer Service Management (CIS-CSM) Tips Published 9/2024 Duration: 1h50m | Video: .MP4, 1920x1080 30 fps | Audio: AAC, 44.1 kHz, 2ch | Size: 1.12 GB Genre: eLearning | Language: English Master CSM: Certified Implementation Specialist Essentials for Success, Performance and Customer Service Excellence. What you'll learn Understand key concepts, the importance of CSM, and how it impacts modern businesses. Gain insights into the architecture, core features, and components of the ServiceNow platform. Learn the roles involved in CSM, including implementation specialists, and the best practices for assigning responsibilities. Master the lifecycle of a case, account, and contact management, and how to assign and route cases efficiently. Learn to configure and manage SLAs to ensure service delivery meets business expectations. Explore the CSM portal, knowledge management, and integration with other applications for enhanced customer service. Discover how to automate workflows, use business rules, and apply predictive intelligence to improve service. Understand security considerations and how CSM helps meet compliance and regulatory requirements. Learn to create custom reports, dashboards, and monitor key performance metrics to improve customer service. Gain best practices for implementing CSM, customer onboarding, and post-implementation continuous improvement. and much more Requirements Willingness or Interest to learn about ServiceNow CSM and Preparation for the CIS-CSM Exam. Description IMPORTANT NOTICE BEFORE YOU ENROLL This course is not a replacement for the official materials you need for the certification exams. It is not endorsed by the certification vendor. You will not receive official study materials or an exam voucher as part of this course. This comprehensive course on ServiceNow Customer Service Management (CSM) is designed to equip parti[beeep]nts with the knowledge and skills needed to master one of the most powerful customer service tools in the industry. Throughout the course, learners will dive deep into the fundamentals of CSM, exploring how it enhances the customer experience and transforms customer service operations for modern businesses. The course begins with an introduction to the essential concepts of ServiceNow CSM , focusing on its importance in today's business environment and the platform architecture that supports it. Parti[beeep]nts will gain a clear understanding of the roles and responsibilities of a ServiceNow CSM Implementation Specialist , as well as the career opportunities in this growing field. Moving beyond the basics, the course delves into the core components and architecture of CSM , including an in-depth look at the data model, key tables, and relationships that power customer service processes. Learners will explore the key roles in CSM and the best practices for role assignment, ensuring they understand how to effectively manage customer service teams. A significant focus of the course is placed on case management and account management, covering the entire lifecycle of a case from creation to resolution. The course also covers the processes of managing accounts, contacts, and the relationships between them, as well as how to assign and route cases using assignment rules and routing processes. Learners will also explore the configuration of Service Level Agreements (SLAs) within CSM and how to manage service performance. The course also offers advanced insights into CSM capabilities , including the use of the CSM portal to enhance customer experience, and the importance of knowledge management. Additionally, parti[beeep]nts will learn how to integrate CSM with other ServiceNow applications and third-party systems, and how to leverage performance analytics to continuously improve customer service outcomes. To further enhance efficiency, the course provides practical guidance on automating CSM workflows, implementing business rules, and using predictive intelligence to improve service delivery. Parti[beeep]nts will also gain a deep understanding of the security and compliance requirements in CSM , learning the best practices for ensuring data protection and regulatory adherence. Reporting and performance monitoring are also key elements of the course, with detailed instruction on how to generate and customize reports, track key metrics, and create dashboards for monitoring CSM performance in real-time. Finally, learners will explore best practices for CSM implementation , covering strategies for successful onboarding and customer transitions. The course concludes with post-implementation considerations, including how to ensure continuous improvement through customer feedback and iterative enhancements to the CSM process . By the end of this course, parti[beeep]nts will have developed the skills needed to effectively implement, manage, and optimize ServiceNow CSM, making them valuable assets in any customer service organization. Thank you Who this course is for ServiceNow Professionals: Individuals who want to deepen their expertise in the ServiceNow platform, specifically in Customer Service Management (CSM). CSM Implementation Specialists: Professionals responsible for implementing and managing ServiceNow CSM within organizations. Customer Service Managers: Managers seeking to optimize their customer service processes using ServiceNow CSM solutions. IT and Business Consultants: Consultants looking to expand their service offerings by understanding how to integrate and optimize CSM in client organizations. Project Managers: Those leading CSM projects who want to ensure successful implementation and alignment with business goals. Aspiring ServiceNow CSM Experts: Individuals aiming to build a career in customer service management or ServiceNow with a focus on CSM. IT Professionals and System Administrators: Technical professionals managing customer service processes who want to learn how to automate and streamline operations through ServiceNow CSM. This course is suitable for beginners in CSM as well as professionals looking to enhance their skills and career opportunities in this growing field. 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