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CBT Nuggets - ITIL Intermediate Capability: OSA With Chris Ward Duration: 08:44:37 | Video: h264, yuv420p, 1280x720 | Audio: aac, 22050 Hz, mono | 2.08 GB Genre: eLearning | Language: English As one of the Capability Modules in ITILÂ?, Operational Support and Analysis (OSA) is one of the primary focuses for an IT service organization. The Service Desk/Help Desk is one of the prime points of contact with customers/end users, and Service Operation is where the services are delivered and supported for your company and your customers. This course helps prepare you to pass the associated Intermediate Level Exam for ITILÂ? - OSA. Recommended Experience ITILÂ? Foundations Certificate required 2-3 years experience in IT Support and/or ITSM development Understanding of IT Service Management (ITSM) Recommended Equipment None Related Certifications ITILÂ? - Intermediate certificate (OSA) Applies toward the credits necessary for ITILÂ? - Expert certification Related Job Functions IT Service Manager IT Help Desk/Service Desk Manager IT Help Desk/Service Desk Personnel Senior Management in an IT Service based organization Chris Ward has been a CBT Nuggets trainer since 2006 and is an ITILÂ? - Expert certified trainer with experience in both IT and project management. He holds several IT-based certifications including MCSE: Communications, MCSE: Server Infrastructure, and is a PMP certified project manager. Download From NitroFlare http://nitroflare.com/view/7237EDE2A5588C8/CBTNuggetsITILIntermediateCapabili.part1.rar http://nitroflare.com/view/5B2D389362A9ECB/CBTNuggetsITILIntermediateCapabili.part2.rar http://nitroflare.com/view/92A281BFAF9738B/CBTNuggetsITILIntermediateCapabili.part3.rar Download From Rapidgator http://rapidgator.net/file/fd9fd964f8edf6378f805100d70bc99a/CBTNuggetsITILIntermediateCapabili.part1.rar.html http://rapidgator.net/file/c610ef8d90246614afb58600741a2f04/CBTNuggetsITILIntermediateCapabili.part2.rar.html http://rapidgator.net/file/9f59cdbe4064be7d5690e3c1ee5f2d7f/CBTNuggetsITILIntermediateCapabili.part3.rar.html