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Quick Fixes for Poor Customer Service With Jeff Toister Size: 237MB | Duration: 0h 33m | Video: AVC (.mp4) 1280x720 30fps | Audio: AAC 48KHz 2ch Genre: eLearning | Level: Appropriate for all | Language: English Whether it's an individual employee or an entire team that is underperforming, there are often simple solutions that will instantly improve customer service. Unfortunately, many managers don't know where to look. In this short course, expert Jeff Toister provides step-by-step instructions for solving many common customer service problems, including chronic complaints, slow service, or low first contact resolution. The course reveals tools to quickly find and fix these problems before they get out of hand. Download From NitroFlare http://www.nitroflare.com/view/90FE9906C4341AE/xidau123_LcQckFixesPoorCustomerSrvc.rar Download From Rapidgator http://rapidgator.net/file/0584266bef586dfc3c91c67a61d6ae11/xidau123_LcQckFixesPoorCustomerSrvc.rar.html -
Working with Upset Customers With Jeff Toister Size: 389MB | Duration: 0h 55m | Video: AVC (.mp4) 1280x720 30fps | Audio: AAC 48KHz 2ch Genre: eLearning | Level: Appropriate for all | Language: English More than any other topic, frontline employees ask for advice on how to serve angry and upset customers. This course will reveal proven techniques for effectively neutralizing negative situations. Customer service expert Jeff Toister also shares specific actions employees can take before and after encounters with upset customers that will reduce the likelihood of problems occurring in the future. Topics include: * Listening with empathy * Helping the customer be right * Preserving the relationship * Learning from angry customers * Passing along complaints * Replacing trigger words Download From Uploaded http://uploaded.net/file/sgu33mwr/WorkUpsetCstomers.part1.rar http://uploaded.net/file/hbzim2tv/WorkUpsetCstomers.part2.rar http://uploaded.net/file/270sf1j7/WorkUpsetCstomers.part3.rar http://uploaded.net/file/ynq2th3i/WorkUpsetCstomers.part4.rar Download From NitroFlare http://www.nitroflare.com/view/7522C2FA6DED586/WorkUpsetCstomers.part1.rar http://www.nitroflare.com/view/F7ABDF28E80B8A0/WorkUpsetCstomers.part2.rar http://www.nitroflare.com/view/B4AA8CCB0C23306/WorkUpsetCstomers.part3.rar http://www.nitroflare.com/view/B3810EF45DA9FDA/WorkUpsetCstomers.part4.rar Download From Rapidgator http://rapidgator.net/file/0c259fc0b0741e78d1621b6f457285f7/WorkUpsetCstomers.part1.rar.html http://rapidgator.net/file/4a8371650b9cbc33b4e445b6fa509ec2/WorkUpsetCstomers.part2.rar.html http://rapidgator.net/file/37b7f307a654f6045a96d02852714889/WorkUpsetCstomers.part3.rar.html http://rapidgator.net/file/8941659f64d978fb2421c25df1403b1e/WorkUpsetCstomers.part4.rar.html
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Using Customer Surveys to Improve Service With Jeff Toister Size: 319MB | Duration: 0h 52m | Video: AVC (.mp4) 1280x720 30fps | Audio: AAC 48KHz 2ch Genre: eLearning | Level: Appropriate for all | Language: English Customer surveys are rich sources of information and essential guides to areas where customer service teams can improve their focus. In this course, Jeff Toister provides step-by-step instructions for designing and implementing effective surveys and analyzing the results. He'll give you tips on increasing response rates, writing effective questions, and turning the data into actions that can improve service quality. Download From Keep2share http://k2s.cc/file/717c80889a482/UsingCustmrSurvsImprSrvc.part1.rar http://k2s.cc/file/2c3f291a35f39/UsingCustmrSurvsImprSrvc.part2.rar http://k2s.cc/file/0f1be8ab480e8/UsingCustmrSurvsImprSrvc.part3.rar http://k2s.cc/file/0f29ea4dcc71a/UsingCustmrSurvsImprSrvc.part4.rar Download From NitroFlare http://www.nitroflare.com/view/6CDE0BA98AA98A5/UsingCustmrSurvsImprSrvc.part1.rar http://www.nitroflare.com/view/B1EF456840052F3/UsingCustmrSurvsImprSrvc.part2.rar http://www.nitroflare.com/view/EDF6F233CE42602/UsingCustmrSurvsImprSrvc.part3.rar http://www.nitroflare.com/view/0C2450A3F5030A2/UsingCustmrSurvsImprSrvc.part4.rar Download From Rapidgator http://rapidgator.net/file/cde97bef8f6c376f80fdd1b48d8851fe/UsingCustmrSurvsImprSrvc.part1.rar.html http://rapidgator.net/file/4cfdd8286f95205ffafc80be1cc2cf5b/UsingCustmrSurvsImprSrvc.part2.rar.html http://rapidgator.net/file/56a39a66a1142be4a3c7c89d8b4cf70a/UsingCustmrSurvsImprSrvc.part3.rar.html http://rapidgator.net/file/c9058ad9f654a4c087142d9757f64b7e/UsingCustmrSurvsImprSrvc.part4.rar.html
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Managing a Customer Service Team With Jeff Toister 527MB | Duration: 1h 32m | Video: AVC (.mp4) 1280x720 30fps | Audio: AAC 48KHz 2ch Genre: eLearning | Level: Appropriate for all | Language: English In this course, author and customer service expert Jeff Toister shows you the secrets of managing great customer service teams. Discover how to define outstanding service through service standards and team goals; bring in data and metrics to evaluate your service quality; identify obstacles that can cause service failures; optimize your channels for faster, cheaper, and better service; and develop a convincing business case that calculates the true cost of bad service. Plus, Jeff shares ways to get your team obsessed with delivering outstanding customer service. Topics include: * Clearly defining outstanding service for employees * Evaluating service quality * Identifying obstacles to outstanding service * Aligning resources to optimize service delivery * Calculating the cost of poor service Download From Uploaded http://uploaded.net/file/2wyv0grs/ManagingCustomerServTeam.part1.rar http://uploaded.net/file/8l9g33m1/ManagingCustomerServTeam.part2.rar http://uploaded.net/file/l8jaggw8/ManagingCustomerServTeam.part3.rar Download From NitroFlare http://www.nitroflare.com/view/A1CE8B69504BE27/ManagingCustomerServTeam.part1.rar http://www.nitroflare.com/view/53A3BF381BF3AE6/ManagingCustomerServTeam.part2.rar http://www.nitroflare.com/view/B28FBE232B9BB2B/ManagingCustomerServTeam.part3.rar Download From Rapidgator http://rapidgator.net/file/4b3d368a8a72f228c797bc6365a7a2cf/ManagingCustomerServTeam.part1.rar.html http://rapidgator.net/file/cf1fcccfd233ecf111160f43cd623fa9/ManagingCustomerServTeam.part2.rar.html http://rapidgator.net/file/20e53ce461490b83b9c2f2e4b51493ae/ManagingCustomerServTeam.part3.rar.html
