CBT Nuggets - ITIL Foundations With Chris Ward

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CBT Nuggets - ITIL Foundations With Chris Ward

1.73GB | 1h | 33 Videos | Video: AVC (.mp4) 1280x720 24fps | Audio: AAC 48KHz 2ch

Genre: eLearning | Level: Advance | Chris Ward

 

Learn the essentials of ITIL 2011 Foundations. This course is aimed at large IT departments

Most companies that focus on the IT sector offer services within and without their company

For the end customer outside the company, much of these services seem to just show up

But behind the scenes is an IT department helping to deliver these services. For IT departments to run well there are processes that need to happen

In a small IT department, each person takes on many -- if not all -- of the processes and manages them individually

But in a big department, the processes need to be shared among job roles, standardized, and managed for maximum efficiency

That's what IT Infrastructure Library (ITIL) and IT Service Management (ITSM) are all about

managing the processes within an IT department to make the department run well and to make sure resources are available as needed

This certification and skill set are valuable to medium and large companies because it helps them get the most of their IT investment

both in the technology and in the people

This training has been approved for PMI Category A PDUs. For a listing of how many PDUs are earned for this training, please visit our PMI R.E.P. FAQs on our Forum

 

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