Udemy - Conflict Resolution Techniques for Experts

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Udemy - Conflict Resolution Techniques for Experts

.MP4, AVC, 1000 kbps, 1280x720 | English, AAC, 64 kbps, 2 Ch | 10 Lectures | 1.5 hours | 193 MB\nInstructor: Ramzi Abou Rahal

 

Manage interpersonal conflicts to ensure harmony and productivity in the workforce.

 

 

Conflict is available everywhere. The best leaders have a well-developed capability for dealing with conflicts.

 

Several reasons arise from a conflict either due from complex projects, different stakeholders interests, team members with different background/experience/nationality and even virtual team members, scarcity of resources, and matrix environment.

 

This professional development course focuses on the approaches that anyone can use to solve a conflict.

 

An interest-based technique such as prin[beeep]led negotiation provides a model to split people from problems. In this way, we focus on the people interests, and we generate and assess options.

 

This professional development course will help you master, diagnose and resolve conflicts in a way that enhances team cohesiveness and increases the probability of successful outcomes.

 

What am I going to get from this course?

 

Over 10 lectures and 1.5 hours of content!

Explain why conflict is inherent in matrix organizational structures

Establish a framework for analyzing your organization for conflict

Understand the five attributes of an effective conflict management process

Evaluate your behaviors in relation to conflict

List the five conflict handling modes and distinguish the characteristics of each

Understand why it is crutial to recognize and pay attention to the human factor when dealing with conflict

Describe why focusing on interests, rather than positions, can help negotiators come to a mutually acceptable agreement

Explain why it is important to create options to resolve conflict and achieve mutual gain

Describe the major obstacles when generating ideas

List the four types of thinking that help broaden ideas

Explain how to use objective standards in interest-based negotiation to come to an acceptable agreement

Describe the type of behaviors and techniques good negotiators use and the types of behaviors to avoid

Discuss why it is important for project managers to be aware of their need structure

List several competencies leaders should possess to successfully manage conflict

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