CBT Nuggets - ITIL Intermediate Capability: OSA With Chris Ward

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CBT Nuggets - ITIL Intermediate Capability: OSA With Chris Ward

Duration: 08:44:37 | Video: h264, yuv420p, 1280x720 | Audio: aac, 22050 Hz, mono | 2.08 GB

Genre: eLearning | Language: English

 

 

As one of the Capability Modules in ITILÂ?, Operational Support and Analysis (OSA) is one of the primary focuses for an IT service organization. The Service Desk/Help Desk is one of the prime points of contact with customers/end users, and Service Operation is where the services are delivered and supported for your company and your customers. This course helps prepare you to pass the associated Intermediate Level Exam for ITILÂ? - OSA.

 

Recommended Experience

ITILÂ? Foundations Certificate required

2-3 years experience in IT Support and/or ITSM development

Understanding of IT Service Management (ITSM)

Recommended Equipment

None

Related Certifications

ITILÂ? - Intermediate certificate (OSA)

Applies toward the credits necessary for ITILÂ? - Expert certification

Related Job Functions

IT Service Manager

IT Help Desk/Service Desk Manager

IT Help Desk/Service Desk Personnel

Senior Management in an IT Service based organization

Chris Ward has been a CBT Nuggets trainer since 2006 and is an ITILÂ? - Expert certified trainer with experience in both IT and project management. He holds several IT-based certifications including MCSE: Communications, MCSE: Server Infrastructure, and is a PMP certified project manager.

 

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