Customer Advocacy

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Customer Advocacy

Size: 437 MB | Duration: 1h 9m | Video: AVC (.mp4) 1280x720 30fps | Audio: AAC 48KHz 2ch

Genre: eLearning | Level: Intermediate | Language: English

 

Learn why customer advocacy is important, how to develop employees who are customer advocates, and how to use the voice of the customer (VOC) to inform strategies across functions including IT, HR, R&D, production, and legal.

* Benefits of customer advocacy

* Taking action to learn about your customers

* Evaluating results

* Turning customers into brand advocates

* Keeping momentum

* Developing a culture of customer advocacy

 

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