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CBT Nuggets - ITIL Intermediate Capability: OSA With Chris Ward Duration: 08:44:37 | Video: h264, yuv420p, 1280x720 | Audio: aac, 22050 Hz, mono | 2.08 GB Genre: eLearning | Language: English As one of the Capability Modules in ITILÂ?, Operational Support and Analysis (OSA) is one of the primary focuses for an IT service organization. The Service Desk/Help Desk is one of the prime points of contact with customers/end users, and Service Operation is where the services are delivered and supported for your company and your customers. This course helps prepare you to pass the associated Intermediate Level Exam for ITILÂ? - OSA. Recommended Experience ITILÂ? Foundations Certificate required 2-3 years experience in IT Support and/or ITSM development Understanding of IT Service Management (ITSM) Recommended Equipment None Related Certifications ITILÂ? - Intermediate certificate (OSA) Applies toward the credits necessary for ITILÂ? - Expert certification Related Job Functions IT Service Manager IT Help Desk/Service Desk Manager IT Help Desk/Service Desk Personnel Senior Management in an IT Service based organization Chris Ward has been a CBT Nuggets trainer since 2006 and is an ITILÂ? - Expert certified trainer with experience in both IT and project management. He holds several IT-based certifications including MCSE: Communications, MCSE: Server Infrastructure, and is a PMP certified project manager. Download From NitroFlare http://nitroflare.com/view/7237EDE2A5588C8/CBTNuggetsITILIntermediateCapabili.part1.rar http://nitroflare.com/view/5B2D389362A9ECB/CBTNuggetsITILIntermediateCapabili.part2.rar http://nitroflare.com/view/92A281BFAF9738B/CBTNuggetsITILIntermediateCapabili.part3.rar Download From Rapidgator http://rapidgator.net/file/fd9fd964f8edf6378f805100d70bc99a/CBTNuggetsITILIntermediateCapabili.part1.rar.html http://rapidgator.net/file/c610ef8d90246614afb58600741a2f04/CBTNuggetsITILIntermediateCapabili.part2.rar.html http://rapidgator.net/file/9f59cdbe4064be7d5690e3c1ee5f2d7f/CBTNuggetsITILIntermediateCapabili.part3.rar.html

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CBTNuggets - ITIL Foundations English | .MP4 | h264, yuv420p, 1280x720, 15.00 fps | aac, 22050 Hz, mono, s16, 55 kb/s | 1.7 Gb Genre: eLearning This ITIL training with Chris Ward covers the IT infrastructure library (ITIL) that's ideal for use by large IT departments, including topics such as the service lifecycle, service operations, and more! Recommended skills: Experience working with an IT department Various IT-related skills Recommended equipment: No equipment necessary Related certifications: ITIL Foundations certificate (v3) PMP PMI-Agile Related job functions: IT manager Project lead Service provider IT support Most companies that focus on the IT sector offer services within and without their company. For the end customer outside the company, much of these services seem to just "show up". But behind the scenes is an IT department helping to deliver these services. For IT departments to run well there are processes that need to happen. In a small IT department, each person takes on many -- if not all -- of the processes and manages them individually. But in a big department, the processes need to be shared among job roles, standardized, and managed for maximum efficiency. DOWNLOAD http://rapidgator.net/file/e2f48ab008036fab3a32e00b5d3d12a8/9Foundations.part1.rar.html http://rapidgator.net/file/459b6b2d528990d0b0d7f8ef76fd0804/9Foundations.part2.rar.html http://rapidgator.net/file/f51e5da94477ad108aa41724fd5aac92/9Foundations.part3.rar.html http://rapidgator.net/file/9f53a01ba7be3d0cad93d2654f694a57/9Foundations.part4.rar.html http://rapidgator.net/file/8a6523ab79ac6ca7fd4eee05ee1baf28/9Foundations.part5.rar.html http://rapidgator.net/file/1dec60a5b6b51deba1661aa587a1b5ee/9Foundations.part6.rar.html http://rapidgator.net/file/4cf0c5b91624e45be46424af2795e3ef/9Foundations.part7.rar.html http://rapidgator.net/file/1839c89dd711e61e3e6c1cde2de169f4/9Foundations.part8.rar.html http://uploaded.net/file/bcic8llt/9Foundations.part1.rar http://uploaded.net/file/legc9ysa/9Foundations.part2.rar http://uploaded.net/file/vzgw72rs/9Foundations.part3.rar http://uploaded.net/file/t371vjyh/9Foundations.part4.rar http://uploaded.net/file/k1n00mww/9Foundations.part5.rar http://uploaded.net/file/ymiowr6g/9Foundations.part6.rar http://uploaded.net/file/4j3z3691/9Foundations.part7.rar http://uploaded.net/file/imppf3dk/9Foundations.part8.rar http://www.hitfile.net/3eYM/9Foundations.part1.rar.html http://www.hitfile.net/3doU/9Foundations.part2.rar.html http://www.hitfile.net/3e9Q/9Foundations.part3.rar.html http://www.hitfile.net/3djF/9Foundations.part4.rar.html http://www.hitfile.net/3f2m/9Foundations.part5.rar.html http://www.hitfile.net/3eGV/9Foundations.part6.rar.html http://www.hitfile.net/3eUK/9Foundations.part7.rar.html http://www.hitfile.net/3dui/9Foundations.part8.rar.html http://www.uploadable.ch/file/3BGWr478h8aC/9Foundations.part1.rar http://www.uploadable.ch/file/3b5fwQuUBFxM/9Foundations.part2.rar http://www.uploadable.ch/file/EmAyPreHRqKA/9Foundations.part3.rar http://www.uploadable.ch/file/4twYHabSguKe/9Foundations.part4.rar http://www.uploadable.ch/file/yfc52FqztQTt/9Foundations.part5.rar http://www.uploadable.ch/file/fwpVzyQtKVyY/9Foundations.part6.rar http://www.uploadable.ch/file/YKuwxJBsPDRv/9Foundations.part7.rar http://www.uploadable.ch/file/ztBCA3BSbmnq/9Foundations.part8.rar

CBT Nuggets - ITIL Foundations With Chris Ward 1.73GB | 1h | 33 Videos | Video: AVC (.mp4) 1280x720 24fps | Audio: AAC 48KHz 2ch Genre: eLearning | Level: Advance | Chris Ward Learn the essentials of ITIL 2011 Foundations. This course is aimed at large IT departments Most companies that focus on the IT sector offer services within and without their company For the end customer outside the company, much of these services seem to just show up But behind the scenes is an IT department helping to deliver these services. For IT departments to run well there are processes that need to happen In a small IT department, each person takes on many -- if not all -- of the processes and manages them individually But in a big department, the processes need to be shared among job roles, standardized, and managed for maximum efficiency That's what IT Infrastructure Library (ITIL) and IT Service Management (ITSM) are all about managing the processes within an IT department to make the department run well and to make sure resources are available as needed This certification and skill set are valuable to medium and large companies because it helps them get the most of their IT investment both in the technology and in the people This training has been approved for PMI Category A PDUs. For a listing of how many PDUs are earned for this training, please visit our PMI R.E.P. FAQs on our Forum Download From Keep2share http://k2s.cc/file/d6ce1d4768f01/CBTn.ITILFound.part1.rar http://k2s.cc/file/9bba44d80f990/CBTn.ITILFound.part2.rar http://k2s.cc/file/6e835c02f64d2/CBTn.ITILFound.part3.rar http://k2s.cc/file/e143d011f567d/CBTn.ITILFound.part4.rar http://k2s.cc/file/05f69a6b33c23/CBTn.ITILFound.part5.rar Download From NitroFlare http://www.nitroflare.com/view/84CA31B3A85876E/CBTn.ITILFound.part1.rar http://www.nitroflare.com/view/0496A2A70E94ED4/CBTn.ITILFound.part2.rar http://www.nitroflare.com/view/721CAE3BB714D74/CBTn.ITILFound.part3.rar http://www.nitroflare.com/view/42E682F2E6AC195/CBTn.ITILFound.part4.rar http://www.nitroflare.com/view/54DD0E05B8193EA/CBTn.ITILFound.part5.rar Download From Rapidgator http://rapidgator.net/file/c5f6282e99b0977845cf12c5440068b1/CBTn.ITILFound.part1.rar.html http://rapidgator.net/file/aa8380a2466b193a2ccdcde5a310b624/CBTn.ITILFound.part2.rar.html http://rapidgator.net/file/058a131c93d4e3951e321d16458626e2/CBTn.ITILFound.part3.rar.html http://rapidgator.net/file/7013fb08dddbce2fe95db40be8eed5c4/CBTn.ITILFound.part4.rar.html http://rapidgator.net/file/29bb10e3f147cb0008e1faadbbe11b8c/CBTn.ITILFound.part5.rar.html