CBTNuggets - ITIL Foundations

[Alexandr 3]

 

CBTNuggets - ITIL Foundations

English | .MP4 | h264, yuv420p, 1280x720, 15.00 fps | aac, 22050 Hz, mono, s16, 55 kb/s | 1.7 Gb

Genre: eLearning

 

 

This ITIL training with Chris Ward covers the IT infrastructure library (ITIL) that's ideal for use by large IT departments, including topics such as the service lifecycle, service operations, and more!

 

Recommended skills:

 

Experience working with an IT department

Various IT-related skills

 

Recommended equipment:

 

No equipment necessary

 

Related certifications:

 

ITIL Foundations certificate (v3)

PMP

PMI-Agile

 

Related job functions:

 

IT manager

Project lead

Service provider

IT support

 

Most companies that focus on the IT sector offer services within and without their company. For the end customer outside the company, much of these services seem to just "show up". But behind the scenes is an IT department helping to deliver these services. For IT departments to run well there are processes that need to happen. In a small IT department, each person takes on many -- if not all -- of the processes and manages them individually. But in a big department, the processes need to be shared among job roles, standardized, and managed for maximum efficiency.

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